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Customer service executive (Home based - French speaking)

Show off your customer service skills in an award-winning travel company.

Want to work with an award-winning and quickly expanding company? Got customer service skills so good even Basil Fawlty would be impressed? Come and work for us.

We’re a UK travel site specialising in camping and caravanning, and we have an immediate vacancy for an exceptional French-speaking customer service executive to join our friendly team.

Main duties will include:

  • Talking regularly to our campsite managers, helping them with customer queries and being the first point of call if they need help
  • Giving our customers excellent service via email, phone and online chat before and after they make their bookings. This could range from helping someone find the perfect family-friendly site in Spain, to answering questions on bookings and sorting out any problems
  • Assist account managers and sales teams
  • Assist with other administrative tasks within the team

You’ll be working closely with our account management team, and be on the lookout for improvements to make our processes slicker and our customers happier. We’re looking for someone who wants to be part of a forward-thinking company and who wants to take a big part in helping us continue to establish as a modern, creative brand.

Given the booking patterns of our customers, the role will require a minimum 35 hours a week 2pm to 10pm  (UK time) and some weekends.

The post is for immediate start and can be either office-based or home-based. We expect that the role would last until the end of August, but the contract can be extended for the right candidate.

The candidate

We're looking for a meticulous, flexible individual, able to prioritise based on company needs while meeting tight deadlines. The successful candidate will meet the following criteria:

  • Fluent in French with an outstanding level of English and ideally, another European (Spanish or Italian preferred)
  • Excellent communication skills and phone manner
  • Demonstrated experience in customer service and use of online customer service tools, including responses via social media
  • Meticulous, organised and methodical
  • Confidence in taking ownership of our customers' enquiries
  • Able to work on a flexible work schedule including some weekends
  • ​A desire to take a big part in the establishment of as a modern, creative brand
  • Own computer
  • Internet savvy
  • Ability to troubleshoot independently
  • General administrative skills, as well as experience within a customer-facing sector
  • Switched on

Package: hourly rate of £12-14 per hour, minimum 35 hours a week 2pm to 10pm  (UK time) and some weekends.

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