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Head of Account Management

This is an excellent opportunity for a supervisor to lead our growing team of account coordinators. As a member of this team, you'd be helping campsites and holiday parks set up their bookable listings, maintain their pricing and availability, and deal with any day-to-day queries.

The role will include carrying out the below tasks:

  • Ensure the team meets its goals through effective performance management, coaching and support. 
  • Review and respond to complex issues and questions
  • Conduct regular staff meetings, coordinate work-flow and recommend resolutions and new strategies
  • Liaise with customer service, sales and marketing departments
  • Act as out-of-office contact for other members of the account management team
  • Ensure team deadlines are met
  • Lead the supplier registration process including the quality assurance process and liaise with management for improvements
  • Develop relationships with key accounts including major groups
  • Assist with other administrative tasks within the team

Candidates will join a nimble team at a young company with extraordinary growth potential. 

We’re based at The Light Box off the Chiswick High Road (nearest tube/train Gunnersbury, Kew Bridge) and are a lively friendly team with bags of experience. We want someone similar to join us – is that you?

The candidate

We're looking for a meticulous, flexible individual, able to prioritise based on company needs while meeting tight deadlines. The successful candidate will meet the following criteria:

  • Outstanding level of English and a second European language (ideally French, Spanish, Italian)
  • Meticulous, organised and methodical
  • Internet savvy
  • Ability to troubleshoot independently
  • A desire to take a big part in the establishment of as a modern, creative brand
  • General administrative skills, as well as experience within a customer-facing sector
  • Excellent communication skills and phone manner
  • Switched on

Package: Monday to Friday role, up to £38,000 per annum with 25 days' holiday. Additional benefits include workplace pension with employer matching contributions up to 3%, private health insurance, critical illness cover, life assurance and income protection.

If this sounds like you, please send us your details!

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